Refund and Shipping Policy
Return & Refund Policy
Thanks for shopping at My Little Giggles, its our aim to provide some of the best products in the world in our category of business, we have worked hard over the last 8 years to provide wonderfully looking and AU/NZ compliant children’s products. We aim to support all people who purchase our products and we ope you love them as much as we do.
Please call us directly on 0419157877
Damaged In Transit
In the unlikely event that that you received a damaged item due to shipping we need to be informed within as soon as possible, this is especially true for bulky items that have been shipped though our courier suppliers. We only get a short window to lodge an insurance claim for items damaged in transit with our providers.
In the event an item’s box is visibly damaged and contents could be damaged, you should refuse receipt on the basis the the goods are visibly damaged with the courier and leave item with courier notifying us immediately .
Remedy we offer depends on the circumstances. We will work with your to find an outcome you are happy with. For example:
– suggest repair (with offer to compensate you)
– Offer partial or full store credit
– replace the product (Subject to availability)
– Arrange for the product to be returned to us or our supplier
Can I return my product?
Yes! My Little Giggles offers consumers a 100% no questions asked money back guarantee (subject to the terms below).
You should be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). The only conditions applying to returns are as follows:
All returns must be unused and in their original condition (including all original protective packaging).
You must complete your return within 30 days of receiving your item and you are responsible for arranging the return and all related costs.
The original shipping costs to you are not refunded.
You must contact us before any refund or exchange is granted and you must adhere to the above terms.
Our returns policy lasts 14 days. If 14 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Item must also be in the original packaging and returned within 14 days of purchase.
I the event you are eligible for the return of an item that has met the criteria you will be responsible for return shipping expense for returning your item. Shipping costs are nonrefundable.
General Goods Exchanges (if applicable)
We only replace items if they are defective o. If you would like to exchange your item for something different, send us an email at firstname.lastname@example.org You will need to follow the returns procedure and then order the different item.
Shipping transit time is something we cannot control, therefore, we advise that shipping times vary by place and shipping courier.
If you have any questions on how to return your item to us, contact us.
Returns can only be accepted if you contact us prior to returning the goods. Returned items need to be shipped to a number of locations, so confirmation is imperative before returning items as you will incur additional charges if items are sipped to the incorrect locations.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outward shipping will be deducted from your refund.
If you are shipping an expensive item, you should consider using a traceable shipping service and or purchasing shipping insurance. Returning items to is at your own risk and cost.
Shipping a Returned Item
You will receive shipping instructions and shipping address/s from us in writing. Please only ship to addresses we have specified..
Refund contact and location details
Please use this information to contact us regarding and refunds, faultu or damaged goods.
MY LITTLE GIGGLES
ATT: RETURNS RA#
125 MONTAGUE STREET
SOUTH MELBOURNE VIC 3205